Shipping Policy

Shipping Methods

We offer three delivery services: Standard, Express, and International Shipping

Orders will be delivered to the address provided at checkout. If a customer needs to send multiple orders to more than one address, they must place separate orders and provide each address at checkout.

P.O Box is not accepted as the shipping address.

  • Standard Shipping: Orders ship in 1-2 business days and arrive within 5-8 days. Delivery estimates are shown at checkout.
  • Express Shipping: Orders before 8 AM BST ship same day; after 8 AM, the next business day. Orders after 8 AM Friday ship Monday (excluding holidays). Delivery dates at checkout.
  • International Shipping: Orders typically take 7-15 days on delivery.
Country / Region Shipping Method Cost Shipping Time
United Kingdom Standard Shipping Free 3-7 Business Days
United Kingdom Express Shipping GBP £7.99 1-2 Business Days
Germany Standard Shipping Free 3-7 Business Days
Germany Express Shipping GBP £7.99 1-2 Business Days
Other EU member countries Standard Shipping Free 3-7 Business Days
Other countries besides the above International Shipping Free 7-15 Days
Order Status Update
Order Confirmation:

After initial confirmation email, allow 1-2 business days for processing. During this time, your order is being prepared for shipping.

Shipping Confirmation:

The second email with your tracking number is sent when your order is shipped.

Delivery Status:

Track your order or view your account for delivery status.

Need to Know

Ulike is not liable for shipping or delivery delays caused by natural or uncontrollable events. Furthermore, Ulike is not accountable for delays associated with the courier, including customs clearance.

Risk and Loss: All items purchased from us are subject to a shipment contract. This implies that the risk of loss and title for such items transfers to the customer upon our delivery to the carrier.

Claims Processing:Ulike monitors and logs all reports of lost, missing, incorrect, or damaged items. Lost, missing, or wrong/damaged items must be reported within 7 calendar days of the order being marked as delivered. For wrong/damaged items, accompanying pictures must be submitted. Ulike retains the right to restrict and/or reject the reshipment and/or refunding of an order/item in all circumstances. In cases where a courtesy reshipment is issued, the reshipment order is not eligible for return and/or refund.

Duties and Taxes

Local taxes and import duties may apply in certain countries and are not incorporated in the indicated amounts above. The responsibility for all such taxes and duties lies with the buyer or recipient of the shipment. Given our products are sold worldwide, we cannot ensure compliance with the import regulations of every country. If uncertain, please verify with your country's customs office before placing an order.

Note: Shipments from our German logistics centre to EU member states are exempt from import duties.