ULIKE GLOBAL LIMITED WARRANTY POLICY (“WARRANTY POLICY”)

Last updated: April 8th, 2025

Thank you for your interest in the products and services provided by Ulike Group (“Ulike”, “our”, “we” or “us”). The limited warranty set out in this Warranty Policy applies to physical goods, and only physical goods, purchased from Ulike or our authorised retailers and e-commerce platforms for your own domestic use and not for resale (“Products”).

3

What Will Ulike Do to Resolve the Problem?

3.1

If a Product does not function as warranted during the Warranty Period and you have submitted a valid claim as set out under Section ‎4 below, Ulike will at its option:

(A)

repair the defective Product at no cost, utilising new or functionality equivalent to new replacement parts; or

(B)

replace the defective Product with a new or refurbished Product.

3.2

replace the defective Product with a new or refurbished Product.Each repaired or replaced Product supplied to you will be warranted only for the unexpired portion of the original Warranty Period.

3.3

If a repair or replacement is not possible, any claim for loss or damages claimed to arise from the Product defect will be subject to the terms set out in the Section ‎7 of this Warranty Policy.

3.4

When warranty service involves the replacement of a Product or its parts, the original Product or parts will become Ulike’s property and the replaced Product or parts will become your property.

4

How to Obtain Warranty Service?

4

You may request warranty service by contacting our customer service team at uk.support@ulikeglobal.com or submit a Product Defect Form. Please ensure that your request contains the below information:

(A)

a valid proof of purchase – acceptable forms of proof include a receipt indicating the purchase date of the Product, or a comparable sales document;

(B)

the relevant order number, Product model and Product serial number;

(C)

a description of the defect;

(D)

your contact details; and

(E)

other information which may help us to process your request (optional).

4.2

If your claim is approved, we will send you an email confirmation.

4.3

We will send a pre-paid shipping label to your address for you to return the Product. Please include all items that were in the original packaging.

4.4

Ulike reserves the right to void this Warranty Policy, to the extent permitted by law, if:

(A)

you are in breach of this Warranty Policy or the terms of sale of the Product;

(B)

the Product has not been returned to Ulike following a refund;

(C)

the Product is used outside the market where it is purchased (for the purpose of this Warranty Policy, the European Union shall be viewed as a single market); or

(D)

if Ulike identifies that the Product is connected with any suspected fraud or if the Product is counterfeit, stolen or lost during shipment.

5

What Is Not Covered?

5.1

This Warranty Policy does not extend to any second or subsequent owner of the Product.

5.2

Products obtained from unauthorised sellers, including unauthorised Internet sites, are not eligible for coverage under this Warranty Policy.

5.3

This Warranty Policy does not cover damages resulting from:

(A)

normal wear and tear caused by your use of the Product, including but not limited to cosmetic damage such as scratches, dents or broken plastic;

(B)

accidents, misuse, abuse, exposure to dirt or water, tampering, unreasonable use, or neglect of reasonable and necessary maintenance; or

(C)

service operations carried out or attempted by unauthorised service agencies.

5.4

Only Products purchased through authorised channels in their original condition are covered by this Warranty Policy. Please note that complimentary gifts or items provided with the Product, or items won through Ulike giveaways are not covered under this warranty.

5

Use of Personal Information

6.1

We will need to use your personal information to provide the warranty service requested by you, including but not limited to your request details and your contact information such as your name, phone number, address, and e-mail address. Ulike will process your personal information in accordance with our Privacy Policy and the applicable laws.

7

Disclaimers and Implied Warranties

7.1

Save for any warranties in relation to the Products implied under applicable law in respect of title, quiet possession, description, satisfactory quality, fitness for purpose and samples and defective products (each if any), all warranties, representations or conditions that might be implied or incorporated into the Terms of Sale by statute, common law or otherwise is excluded to the fullest extent permitted by law, including any responsibility on us that the Products are fit for your particular purposes.

8

Limitation of Liability

8.1

Except to the extent prohibited by applicable law, Ulike shall not be liable for any incidental, indirect, special or consequential damages, or any loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Ulike has been advised of the possibility of such damages, and regardless of the form of action, whether in contract, tort (including negligence), or any other legal or equitable theory. Under no circumstances shall Ulike’s liability under this Warranty Policy exceeds the actual amount paid by you for the defective Product.

8.2

The above liability restrictions shall also apply in favour of our representatives, employees and agents.

8.3

The above liability restrictions do not apply in the event of intent, fraud or gross negligence, or where there are conflicting provisions under applicable statutory law which shall prevail.