Our commitment to you.
100-Day Trial
Not satisfied? You can request a return within 100 days of purchase.
Note: Please see our return policy below for full details.
Easy Returns
We'll carefully review your return request and get back to you within 24 hours with the next steps.
Quick Refunds
As soon as we receive your return, your refund will be on its way within 3–7 working days.
How does it work?
Returning is easy
Submit your request
Fill out our online return form. We'll review it within 24 hours and email you a prepaid return label.
Pack it up
Download and print the return label we email you, stick it on your package, and send it back our way.
Get your refund
Once we've received and checked your return, we'll issue your refund to the original payment method within 3–7 business days.
Received a damaged or faulty item?
Please email a photo to our customer service team at uk.support@ulikeglobal.com within 7 days of receiving your order.
We'll quickly arrange a replacement or refund — whichever you prefer — and make sure your request is handled smoothly.
+44 808 812 6880
Monday to Friday, 9 AM – 6 PM GMT
Begin your 100-day trial today.
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We offer a 100% refund of your order value (including standard delivery costs, if any), with no charges to you, in these cases:
- If you cancel your order before it ships.
- If you receive the wrong model or colour (excluding personal preferences) and haven't used it.
- If your product arrives damaged, broken, or stained — please report this within 7 days of delivery.
Note: We do not cover express shipping fees or third-party services like IPL reminders or shipping insurance. For returns, we'll cover shipping costs if you use our designated return method.
Once we receive your return and confirm it meets the return criteria, we'll refund the full amount to your original payment method within 3–7 business days.
We review all return requests within 24 hours on business days:
- Requests submitted between 9:00 AM and 6:00 PM (Mon–Fri) are processed the same day.
- Requests outside business hours or on holidays are processed the next business day.
You'll receive a confirmation email with the return label if approved, or we'll ask for more info if needed.
After we receive and approve your returned item, refunds are completed within 3–7 business days.
Refund timeline:
- Warehouse receives the return — 1 business day
- Quality check — 1 to 2 business days
- Refund processing — 1 business day
Please note the exact refund time may vary depending on your payment provider.
In addition to the return eligibility rules, the following are excluded from returns:
- Accessories like razors, goggles, sterilizer boxes, aloe vera gels
- Clearance items
Email: uk.support@ulikeglobal.com
Phone: +44 808 812 6880
Service hours: Monday to Friday, 9 AM – 6 PM GMT
