100-Day Money Back Guarantee

Try it risk-free. Love it or return it.

Our commitment to you.

100-Day Trial

Not satisfied? You can request a return within 100 days of purchase.

Note: Please see our return policy below for full details.

Easy Returns

We'll carefully review your return request and get back to you within 24 hours with the next steps.

Quick Refunds

As soon as we receive your return, your refund will be on its way within 3–7 working days.

How does it work?

You're covered for returns on all Ulike devices. Just a few things to keep in mind:
The device must be purchased from our official website.
We can't accept returns if the product is damaged or stained (think scratches, marks, or signs of heavy use).
Make sure all original items are included: the device, accessories, manual, cables, and packaging.

Returning is easy

Step 1

Submit your request

Fill out our online return form. We'll review it within 24 hours and email you a prepaid return label.

Step 2

Pack it up

Download and print the return label we email you, stick it on your package, and send it back our way.

Step 3

Get your refund

Once we've received and checked your return, we'll issue your refund to the original payment method within 3–7 business days.

Received a damaged or faulty item?

Please email a photo to our customer service team at uk.support@ulikeglobal.com within 7 days of receiving your order.

We'll quickly arrange a replacement or refund — whichever you prefer — and make sure your request is handled smoothly.

Need more help?

uk.support@ulikeglobal.com

+44 808 812 6880
Monday to Friday, 9 AM – 6 PM GMT

Begin your 100-day trial today.

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FAQ
Our Hair-Free Guarantee
Your hapiness is our top priority. If it's not what you hoped for, enjoyr a hassle-free full refund.
Do I have to pay for return shipping?

We offer a 100% refund of your order value (including standard delivery costs, if any), with no charges to you, in these cases:

- If you cancel your order before it ships.

- If you receive the wrong model or colour (excluding personal preferences) and haven't used it.

- If your product arrives damaged, broken, or stained — please report this within 7 days of delivery.

Note: We do not cover express shipping fees or third-party services like IPL reminders or shipping insurance. For returns, we'll cover shipping costs if you use our designated return method.

Where will my refund be sent?

Once we receive your return and confirm it meets the return criteria, we'll refund the full amount to your original payment method within 3–7 business days.

How long does it take to process a return request?

We review all return requests within 24 hours on business days:

- Requests submitted between 9:00 AM and 6:00 PM (Mon–Fri) are processed the same day.

- Requests outside business hours or on holidays are processed the next business day.

You'll receive a confirmation email with the return label if approved, or we'll ask for more info if needed.

When will I get my refund?

After we receive and approve your returned item, refunds are completed within 3–7 business days.

Refund timeline:

- Warehouse receives the return — 1 business day

- Quality check — 1 to 2 business days

- Refund processing — 1 business day

Please note the exact refund time may vary depending on your payment provider.

What items cannot be returned?

In addition to the return eligibility rules, the following are excluded from returns:

- Accessories like razors, goggles, sterilizer boxes, aloe vera gels

- Clearance items

How can I contact customer service?

Email: uk.support@ulikeglobal.com

Phone: +44 808 812 6880

Service hours: Monday to Friday, 9 AM – 6 PM GMT